Question 1

What does an investigation cost?

Accepted Answer

That depends on which methods will actually answer your question. So we state scope, date and cost bindingly in the quotation, before anything is measured – not as a surprise on the invoice. The first assessment following your enquiry is free of charge.

Question 2

How quickly do you respond?

Accepted Answer

Within 48 hours on working days you receive a first technical assessment. If the matter is urgent, say so on the form or call us – then it is faster.

Question 3

Will one of your reports stand up to scrutiny from the other side?

Accepted Answer

That is what it is built for. Findings and assessment are kept apart, every statement is supported by measured values, every measuring point is located and photographed. Anyone wishing to disagree has to disprove the measurement, not the opinion.

Question 4

Do you also carry out repairs on what you have assessed yourself?

Accepted Answer

In sealing and repair we do the work ourselves. Where we act as an expert, we keep that separate: an assessment that ends in a commission for the assessor is not an assessment. Which role we hold is settled before the commission begins.

Question 5

Do I need to be present at the site visit?

Accepted Answer

At the start it helps if someone who knows the building is there – the rest works without you. Access and time slots are agreed in advance.

Question 6

What should I prepare?

Accepted Answer

Whatever exists helps: as-built drawings, earlier reports, photographs from the time the damage appeared. If none of it exists, that is no obstacle – then we start with the survey.

Question 7

Will anything be cut open?

Accepted Answer

As little as possible. We measure non-destructively first and open up only where an opening genuinely tells us something. Where we do open up, we say so beforehand – and we close it again.

Question 8

Do you also work for insurers, property managers and the courts?

Accepted Answer

Yes. Property managers, housing companies, law firms, insurers and public clients are all among our clients. Which side we act for is clarified in advance – impartiality is the foundation.

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