What does an investigation cost?

That depends on which methods will actually answer your question. So we state scope, date and cost bindingly in the quotation, before anything is measured – not as a surprise on the invoice. The first assessment following your enquiry is free of charge.

How quickly do you respond?

Within 48 hours on working days you receive a first technical assessment. If the matter is urgent, say so on the form or call us – then it is faster.

Will one of your reports stand up to scrutiny from the other side?

That is what it is built for. Findings and assessment are kept apart, every statement is supported by measured values, every measuring point is located and photographed. Anyone wishing to disagree has to disprove the measurement, not the opinion.

Do you also carry out repairs on what you have assessed yourself?

In sealing and repair we do the work ourselves. Where we act as an expert, we keep that separate: an assessment that ends in a commission for the assessor is not an assessment. Which role we hold is settled before the commission begins.

Do I need to be present at the site visit?

At the start it helps if someone who knows the building is there – the rest works without you. Access and time slots are agreed in advance.

What should I prepare?

Whatever exists helps: as-built drawings, earlier reports, photographs from the time the damage appeared. If none of it exists, that is no obstacle – then we start with the survey.

Will anything be cut open?

As little as possible. We measure non-destructively first and open up only where an opening genuinely tells us something. Where we do open up, we say so beforehand – and we close it again.

Do you also work for insurers, property managers and the courts?

Yes. Property managers, housing companies, law firms, insurers and public clients are all among our clients. Which side we act for is clarified in advance – impartiality is the foundation.

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Your enquiry in five minutes

Client enquiry

Your enquiry in five minutes

Tick what applies to your building and describe briefly what you are seeing. After that we know enough to tell you which investigation makes sense, what it costs and when we can come.

What is it about?

Step 1 of 6

What is it about? – Step 1 of 6

Tick everything that applies to your building. Several points is the normal case – the questions almost always overlap.

Which services concern you? *

You can tick more than one. If you are unsure, simply tick below that you do not know yet.

Investigation and measurement

Building diagnosticsStructural moisture measurementThermography and thermal imagingCCTV pipe inspectionPressure testingMaterial testingLong-term monitoring for rented property

Assessment and planning

Asbestos analysisMould remediation planningMoisture protection consultancyFire protection analysis

Expert reports and supervision

Expert reports and documentationExpert reports on building defectsEstablishing responsibilitySite inspection and supervision

Sealing and repair

Mould remediationStructural waterproofingHorizontal damp-proof courseAnti-mould climate boardBalcony and terrace refurbishmentFloor levelling and smoothing

I do not know yet – please advise

I do not know yet – please adviseJust describe below what you are seeing – we will propose the right method.

How urgent is it? *

Urgent – imminent danger or a deadlineShort term – within the next few weeksIn planning – date still open

Preferred date(optional)

If there is a fixed date, for example because of a deadline.

Where is it?

Step 2 of 6

Where is it? – Step 2 of 6

Ticking beats describing. Where exactly something sits often already says where it comes from – mould on the silicone joint in the bathroom has a different cause from mould in the external corner behind it.

Where in the building? *

Tick more than one if several places are affected.

Basement or lower ground floorGround floorUpper floorAttic floorRoof or flat roofBalcony, loggia or terraceBathroom, shower or WCKitchenBedroomLiving roomStairwell or hallwayUnderground car park or parking deckFaçade from outsideGrounds or plot

On which building element?(optional)

External wallInternal wallFloor or screedCeilingRoof surface or roof slopeWindow or window revealDoor or entrancePlinth or splash zoneJoint or element junctionPipeworkBalcony or terrace surfaceI do not know

Where exactly is the growth?(optional)

The location often already says where the moisture comes from.

In the room corner, on an external wallBehind a cupboard or piece of furnitureOn the window reveal or frameOn the external wall, over an areaOn the ceilingOn the silicone joints in the bathroom or showerBehind the wallpaperOn the skirting or at the floor junctionOn the roof slope or valleyInside a cupboard or fitted unitNot visible – only a smell

Where might the water be coming from?(optional)

A suspicion helps too – we will check it.

Drinking water pipeHeating pipeUnderfloor heatingWaste or underground drainRoof or flat roofBalcony or terraceWindow or junction jointPressing water from outside at the basementRising damp in the masonryCondensation from the indoor airNo idea

What can be seen?

Step 3 of 6

What can be seen? – Step 3 of 6

Signs, extent and history. Even a failed attempt at repair is a finding – it rules a cause out.

How large is the affected area?(optional)

A rough estimate is enough. From about half a square metre, different protective measures apply.

Smaller than a palmUp to about half a square metreUp to about four square metresLarger than four square metresSeveral rooms affectedCannot be estimated

What are you observing?(optional)

The water meter turns with nothing drawn offThe heating loses pressureA damp patch is growingA noise in the wall or the floorWater is visibly escapingA conspicuously high water billThe floor is warm in placesRecurring blockage or odour

Which signs can you see?(optional)

Salt efflorescence, white edgesSpalling or friable plasterDark discolouration on the wallMildew spotsA musty smellMisted window panesCondensation on cold surfacesWavy or lifting floor coveringBlisters in the paint or wallpaperCracks in the plaster

What should the thermal image show?(optional)

Conspicuously high heating costsCold internal surfaces or draughtsThe route of underfloor heatingLeaks in the building envelopeHandover of a new buildingEvidence for a grant applicationNarrowing down damp areas

Which material is suspect?(optional)

Materials installed before 1993 particularly need checking.

Floor covering or adhesivePlaster or filling compoundRoof or façade sheetsPipe or boiler insulationNight storage heaterWindow puttyTile adhesiveI do not know – please assess on site

How long has it been happening? *

For a few daysFor a few weeksFor several monthsFor over a yearIt comes back with the seasonsCannot say

What has been done so far?(optional)

A failed attempt is a finding too.

Nothing so farDried out or a dehumidifier set upRenovating plaster appliedPainted over or re-paperedTreated with mould removerA specialist contractor has already beenThe insurer has been notifiedA report already existsElements have already been opened up

The property

Step 4 of 6

The property – Step 4 of 6

These details help us judge the effort and the access equipment correctly.

Type of property *

Year of construction(optional)

Postcode and town *

What documentation do you have?(optional)

As-built drawingsEarlier reports or test certificatesPhotographs of the damaged areasNo documentation so far

Please do not upload files yet – we will get in touch and give you a secure route for sending them.

How is the property used?(optional)

Owner-occupiedLetUsed commerciallyStanding emptyUnder conversion or a shell

Is there a legal or time constraint?(optional)

An insurance claim has been notifiedThere is a dispute with a trade or developerProceedings are running or threatenedA purchase or sale is pendingA deadline has to be metNone of these

Your description

Step 5 of 6

Your description – Step 5 of 6

You have already ticked the essentials. Here is room for everything there was no box for – a few sentences are enough.

Description *

Your contact details

Step 6 of 6

Your contact details – Step 6 of 6

We use your details solely to deal with this enquiry.

Name *

Company or institution(optional)

Email *

Phone(optional)

In what capacity are you enquiring?(optional)

Wie sollen wir uns melden? *

EmailPhone

I consent to my details being stored and processed in order to deal with this enquiry. I have read the privacy policy. Consent can be withdrawn at any time. *

Please leave this field empty

Fields marked * are required.

What happens next

1We read through your details and check whether anything is still missing for an assessment.
2Within 48 hours on working days you receive a reply with a first technical appraisal.
3If it fits, we propose an investigation plan with a fixed price and date.

Rather speak to us directly?

If the matter is urgent, please call us instead of filling in the form.

Phone: 0151 5695 5697
Email: kontakt@bauwerksdiaknostik-jdk.de

Your details are used solely to deal with this enquiry and are not passed to third parties. Further information in the privacy policy.